Privacy Policy

Home Loan Broker North Brisbane ("we", "us", "our") respects your privacy. This policy explains how we collect, use and protect your personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth) and related Australian privacy law.

What we collect

When you submit a form on this website we collect: your name, email, phone number, suburb or postcode, the situation details you tell us, the page you submitted from, the referring URL, and a timestamp. We use your phone number only to call or text you in response to your enquiry - we do not display a public business phone number on this site to reduce spam, but we still need your number to follow up.

How we use it

We use the information you submit to respond to your enquiry, prepare a free review, and (with your consent) progress a credit application. We may use lender comparison tools and aggregator platforms to fulfil this.

Who we share it with

We share your details only with the lender you choose, the aggregator we operate under, and any conveyancer or accountant you nominate. We do not sell your data and we do not share it with third parties for marketing.

Storage and security

We use industry-standard security on our customer records. Records are kept for the period required by Australian law (typically 7 years for credit-related records).

Cookies

This website uses minimal cookies, primarily for analytics aggregation. You can disable cookies in your browser without affecting the function of the site or the form.

Your rights

You can request a copy of any personal information we hold about you, ask us to correct it, or ask us to delete it (subject to our retention obligations under credit law). Contact us at hello@homeloanbrokernorthbrisbane.com.au.

Complaints

If you are not satisfied with our handling of your personal information, you can contact our internal complaints process by email. If you are still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Compliance

• Our network partners are MFAA / FBAA accredited
• Independent licensed mortgage brokers across North Brisbane
• Free for you - no fees, no pressure
• Same-week response, no obligation